PRIVACY POLICY
Privacy Policy
We take your personal data seriously. This policy explains how this website collects, uses and protects the information you provide.
Sample content: the company's full name, retention period and contact person will be confirmed by the client before launch.
Last updated: 2026-10-20
1. Who we are and scope
This policy applies to this website operated by our company (“we”), and to personal data you provide through the Contact form, live chat or our official LINE account.
Other websites linked from this site (such as LINE or map services) have their own privacy policies and are not covered by this policy.
2. Purposes and types of data
We collect your data only for the following purposes:
- Responding to your enquiry, arranging a free consultation and following up (statutory purposes: marketing, customer management and service, consulting services)
- Types of data: name, company, phone number, email, services of interest, preferred contact time and your message (identification and social information)
- Live chat: the messages you type, and any name, phone number, email or LINE ID you choose to leave
- Website security: IP address and browser type (used to block attacks and spam, not to identify individuals)
3. Period, region, recipients and methods of use
Period: from when you submit your data until 2 years after the consultation ends, or until you ask us to delete it.
Region: within Taiwan (where this website's server is located).
Recipients: only our staff responsible for responding to enquiries. We never sell, rent or provide your data to third parties, except where required by law or by the competent authorities.
Methods: we contact you by phone, email or LINE, and store and manage your data in our back-office system. Live chat conversations are also stored there so our team can continue replying.
Website security records (such as IP addresses) are deleted after 1 year.
4. Your rights
Under Article 3 of the PDPA, you may make the following requests at any time, and we will handle them promptly:
- To inquire about or review your data
- To request a copy
- To supplement or correct your data
- To stop collection, processing or use
- To delete your data
5. If you choose not to provide data
Providing data is entirely your choice. However, if the required fields (name, phone, email) are left blank, we won't be able to respond to your enquiry.
6. Data security
This website uses encrypted connections (HTTPS). Logging into our back office requires a password plus two-factor authentication. Passwords are stored encrypted, with limits on failed attempts and automatic blocking of suspicious activity.
Form and chat data are stored on our own server and backed up regularly. In the event of a data breach, we will notify you as required by law.
7. Cookies
On the public site, we only store the following in your browser: whether the opening animation has played; your live chat ID (so the chat continues when you change pages — cleared when you end the chat); whether you've recently viewed an article (so views aren't double-counted); whether you've taken the quiz and when you were last reminded (so the reminder doesn't keep popping up); and what you had typed in the contact form before taking the quiz (restored when you return, cleared when you close the tab). We don't use tracking or advertising cookies. Logging into the back office uses a necessary login cookie.
8. Changes and contact
Any changes to this policy will be posted on this page, and the date above will be updated.
If you have any questions about this policy or your personal data, please contact us by phone, email or LINE as listed on the Contact page.